We need some log to solve it. You can export log by following the step :
- Click on the blue i in the right of the app
- Click on the 3rd tabs named Log and click on the button « Export » and save the log file in your Desktop
- Do the same for 1st and 2d tab (Source and Output)
- You will get 3 log files.
- Send us the log files in attachment of a mail : email@example.com